About Us - Asphalt Paving Company Ottawa

Black Tar Construction · About Us

Black Tar Construction is an Ottawa-based company that offers Asphalt Paving, Interlocking, and Foundation Repair services.

Black Tar Construction was founded in 2013 with the goal of offering outstanding customer service for our customers, and a great work environment for our employees. The growth of Black Tar has been achieved through exceeding customer expectations year after year. The customer is a priority through every step of the way. Our commitment to quality has allowed us to foster closer relationships with our customers, suppliers, and staff.

Our customer service department is Canada-based and operates 14 hours a day; 5 days a week to ensure your questions and concerns are answered immediately. Whether it's asphalt, interlock, or a foundation repair, we hold ourselves to the highest standards to protect your investment. Our main niche are customers who care to take a quality approach. Our goal is to make you feel as protected as possible, with respect, professionalism, and a smile!

- Our Core Values -

Our core values are apparent through our loyal and hard-working staff. We consistently strive to be proactive towards our employees. We understand that the better we treat our employees, the more they will take care of our customers.

- Our What We Stand For Principles -

Belief in People - We trust in positive intentions and encourage ideas from everyone.
Individual Excellence - We take pride in our work and have a passion for excellence.
Accountability - We do what we say… We act like owners.
Teamwork - We are smarter as a whole than any one individual.
Recognition - We find reasons to celebrate the achievements of others and have fun doing it.
Customer Focus – We listen and respond to the voice of the customer.
Coaching and Support – We coach and support each other.

- Our Philosophy -

Serving the needs of the people who are serving our customers… We perceive our employees as internal customers.
Employees' capabilities and customer satisfaction come first… profitability follows.
Employees are our #1 Internal Customer… Not senior management.
Recognition shows we care… Find reasons to celebrate.
Create cooperation between all departments… No finger pointing.
Quality in everything we do… Especially in applying our “What We Stand For” principals.

Tehya Carson

2022-03-15

Very impressed with Black Tar's level of customer service and care. When my husband calls, the phone is picked up immediately in a friendly manner. Their customer service has been on point from the beginning to the very end. Special shout-out to Allie for always keeping us informed, and to the paving team for an awesome driveway.

Jason Millar

2021-11-27

We had some original difficulties with the job (it happens), and the crew at Black Tar did a fantastic job working with us to address our concerns and find an acceptable solution. The final product was fantastic. The crew that finished our driveway this fall was quick and efficient without sacrificing quality, ensuring they kept us informed at every step of the way. Great product, even better commitment and customer service from Black Tar!

Peter Adly

2021-11-17

I was helped with amazing customer service and was amazed with the great quality to top it up. I normally don't experience both with other companies. The best part is when there was a repair needed and claimed it under their warranty, there was no arguing or back and forth. They politely heard me out and showed up right away and fixed everything under the warranty for free. I would highly recommend!

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Black Tar Construction is an Ottawa-based company that offers Asphalt Paving, Interlocking, and Foundation Repair services.

Black Tar Construction was founded in 2013 with the goal of offering outstanding customer service for our customers, and a great work environment for our employees. The growth of Black Tar has been achieved through exceeding customer expectations year after year. The customer is a priority through every step of the way. Our commitment to quality has allowed us to foster closer relationships with our customers, suppliers, and staff.